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Tourism and hospitality for sustainable development. Volume three Implications for customers and employees of tourism businesses
Hardback
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- Book Synopsis
- The travel and hospitality industry in the 21st century cannot be conceived, planned, advertised, run, or researched without the use of digital technology and innovation. Sustainable development in this sector cannot be achieved without considering the Fourth Industrial Revolution. The use of technology not only enhances the industry's profitability but also helps it to respond effectively to pressing global sustainability issues such as pandemics, climate change, energy crises, workforce shortages, and hyperinflation. Furthermore, technology allows the sector to fully evaluate its current and future economic, social, and environmental impacts, addressing the needs of tourists, businesses, the environment, and destinations. However, implementing technology is not a simple process and involves various opportunities, costs, and challenges that differ depending on the geopolitical and socio-economic context. With the drive towards disability inclusion, digitalisation, technological innovations, and inventions can play a significant role in universal design and reasonable accommodation for older people and populations with disabilities in the Global North and South-such forms one of the key pillars of accessible tourism and hospitality. In the context of the above and in response to the thoughtful need for new and sustained study of the developments, interrelationships, potentialities of the topic, and synergies, this edited book explores the trends, opportunities, challenges, and complexities of digitalisation and technology integration in the tourism and hospitality industry, as well as strategic shifts that will contribute to emerging research streams. The book comprises contributions that generate theoretical insights, empirical findings, and evidence-based recommendations by focusing on emerging and forecasted technologies used in the tourism and hospitality industry, such as blockchains, robots, Artificial Intelligence, Virtual Reality, big data, and analytics. The aim is to provide a better understanding of how disruptive technologies and digitalisation are currently being utilised and how they currently and potentially influence various stakeholder groups, as well as their future possibilities and impossibilities. The third volume, in a three-volume set, primarily covers how these new technologies impact consumers and employees of tourism-related services.
- About The Author
- Emmanuel Ndhlovu is a scholar and student of development. His research interests are in peasant and informal sector livelihoods, land reform issues, political economy, digitalisation of industries, and food sovereignty. He holds a PhD in Development Studies from the University of South Africa. At the time of writing, Emmanuel was with the Vaal University of Technology as a postdoc researcher. Kaitano Dube is an Associate Professor at the Vaal University of Technology under the Ecotourism Management Department. He has successfully hosted five post-doctoral and supervised several Post Graduate Students at the Masters and PhD Levels. He is a visiting Professor at Emirates Aviation, Dubai, United Arab Emirates and Chandigarh University in India. He holds several editorial and Associate Editorial Positions with several international journals. His research interests are in tourism, climate change, sustainability and aviation. Prof Dube is a university leader who has served in several senatorial and research roles. He is also a curriculum expert who has shaped programs of several universities in the SADC region and abroad. Tawanda Makuyana is currently attached to the Vaal University of Technology, South Africa, as a researcher in the Tourism Research in Economic Environments and Society (TREES). He is an accomplished researcher in the following areas: Human Capital Development/Human Resources issues, vulnerable groups & Disability issues (Advocacy for socio-economic empowerment of disabled people), Inclusive Workplace and wellness, Inclusive Organisational Policy and Strategy development and implementation, Accessible/inclusive Destination competitiveness, Inclusive- Community Based-Tourism, Nature (biodiversity) based Tourism, Inclusive Sport Tourism & Accessible Tourism. Mixed-method research design is preferred.
- Product Details
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- ISBN
- 9783031630767
- Format
- Hardback
- Publisher
- Springer, (13 September 2024)
- Number of Pages
- 329
- Weight
- 658 grams
- Language
- English
- Dimensions
- 235 x 155 x 20 mm
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