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Perfect phrases for customer service
Paperback
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- Book Synopsis
- THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:Defusing bad situations before they get worseHandling complaints patiently and professionallySatisfying customers and increasing salesBuilding long-term relationships with important customers
- About The Author
- McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
- Product Details
-
- ISBN
- 9780071745062
- Format
- Paperback
- Publisher
- McGraw Hill, (16 January 2011)
- Number of Pages
- 239
- Weight
- 259.9 grams
- Language
- English
- Dimensions
- 203.2 x 127 x 12.7 mm
- Series:
- See all books in this series
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