Currently Out Of Stock
IT service management
Paperback
€50.74
Collect 152 Reward Points
- Currently Out Of Stock
- Book Synopsis
- Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
- About The Author
- Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.
- Product Details
-
- ISBN
- 9781780173184
- Format
- Paperback
- Publisher
- BCS, (21 March 2016)
- Number of Pages
- 226
- Weight
- 396 grams
- Language
- English
- Dimensions
- 244 x 170 x 12 mm
- Categories: