Delivery information

  • Free delivery applies to orders over €10 after discount.
  • Items from our Same Day Dispatch range are generally delivered within 1 to 2 working days, and our extended range within 2 to 3 working days.
  • Please allow additional time during busy periods such as Black Friday, Cyber Monday and Christmas.
  • Discounts do not apply to postage or delivery charges.

For more detail, please see our Shipping and Delivery Information page.

Price of goods

We are entitled to adjust prices listed on the website without notice. This may be necessary to reflect supplier price increases, promotional price changes, exchange-rate changes, new taxes or duties, or pricing errors and omissions.

Pricing may vary between search results pages, product pages, partner websites and in-store prices. The final price payable is the price shown in the basket before you confirm your purchase, whether on easons.com or a partner website.

While we make every effort to ensure prices are accurate, the Company reserves the right to correct prices if we discover an error. In that event, you may cancel the order or reconfirm it at the corrected price.

Online pricing

Eason stores and easons.com select and price books independently. Online prices apply only to items purchased on easons.com, whether for delivery or Click and Collect.

Delivery terms

Products marked “Order by 6pm for same day dispatch” that are in stock at the time of order will generally be delivered the next day, Monday to Friday, within the Republic of Ireland. This timing is not guaranteed and depends on our delivery partners meeting their normal service commitments.

Products not marked “Order by 6pm for same day dispatch” are shipped from our extended range. For customers in the Republic of Ireland, we aim to deliver these products within 3 to 5 working days of order.

Products are subject to availability and delays may occur outside our control. Any delivery dates are approximate only.

If delivery is delayed for more than 21 days, you may contact us and refuse to accept the relevant product or products. In those circumstances, we will refund any money paid for those products and any delivery charges you have been charged.

We will not be responsible for any other losses, costs, damages or charges you may suffer if delivery is delayed or if you do not receive all products ordered.

At the time of delivery, you may be required to validly sign off on receipt of the products. After that point, the products become your sole responsibility.

For more detail on returns, please see our Returns Policy.

Refunds

Refunds can only be applied to the original method of purchase. If you paid by credit or debit card, any refund can only be credited to the original card used.

Claims, returns and refunds

When you purchase online, you have a statutory right to return a product, other than perishable produce or a special order, after you have received it.

You have 14 days after receipt to notify us of your intention to cancel and return your order. You can contact our customer service team at [email protected].

You then have a further 14 days to physically return the product. Any breakages or damage must be reported within 24 hours of purchase or delivery.

Promotions and competitions

Discount and promotion codes

From time to time, we run discount codes through newsletters or third parties. Unless stated otherwise, the following terms apply:

  • Discount codes are valid on easons.com only.
  • Discounts do not apply to eVoucher purchases or products excluded from specific promotions.
  • LEGO, Tonies, selected Pokémon products and computer or audio ranges are excluded from promotions and discount codes.
  • Discount codes are not valid in Eason retail or franchise outlets.
  • Postage and delivery charges are excluded.
  • Discount codes cannot be used in conjunction with any other offer, including online exclusive prices, percentage discount offers or value price offers.
  • Products with a promotional price sticker already have a discount applied and are not eligible for a further promotion code discount.
  • Only one discount code or online offer can be used per order.
  • We reserve the right to cancel any order or withdraw or extend any promotion at our discretion.
  • Discount codes must be entered in the basket at the time of purchase and cannot be applied retrospectively.
  • Offers are time-bound and end at midnight unless stated otherwise.
  • Minimum spends may apply where specified in the promotion.

Percentage off and special price promotions

Special prices and percentage-off promotions are reflected on the item’s product page. Prices shown are the prices after the discount has been applied.

Flash sales

  • Flash Sales are valid on easons.com only.
  • Flash Sales are not valid in Eason retail or franchise stores.
  • The duration of each Flash Sale will be specified in the campaign.
  • Offers cannot be applied retrospectively to existing orders.
  • Product exclusions may apply.
  • Gift Card purchases are excluded.
  • Postage and delivery charges are excluded.
  • The discount is deducted from the lowest price at which the product has been available for purchase within the 30 days immediately before the start of the Flash Sale.
  • Other discount codes cannot be used in conjunction with Flash Sale offers.
  • Final prices are as marked on the product page.

Returns and cancellations for promotional orders

Returns or cancellations may result in forfeiture of discounts applied at the time the order was placed, and you may be responsible for payment of any resulting adjustments.

We will exchange any product returned in accordance with our returns policy for an alternative up to the same value, provided the replacement is within the same promotional offer.

If the replacement item is of higher value, the price difference will be charged. If it is of lower value, no refund of the difference will be provided.

If an item is returned and not exchanged, a refund will only apply where the returned item was not given free as part of the promotion, for example the cheapest item in a 3 for 2 offer.

If a return causes the original order to no longer qualify for a promotion, the refund due will be adjusted to remove the promotion discount.

Offers are subject to availability and may be changed or withdrawn without notice by Ofwal Limited at any time.

Pre-order competitions

From time to time, we run competitions in conjunction with publishers as part of a pre-order campaign. Competition details appear on the relevant product page until the release date of the book.

Anyone who pre-orders before the publication date will be entered unless stated otherwise. Only one entry per person per competition will be accepted.

Winners are selected at random from qualifying customers and contacted by email from [email protected].

With the winner’s consent, details will be passed to the publisher so that prize fulfilment can be arranged. Prize winners must be residents of the Republic of Ireland.

The Company may terminate, amend or withdraw a competition or these terms at any time. Prizes are non-negotiable, non-transferable and non-refundable, and no cash alternative is available.

Where a prize becomes unavailable, the promoter reserves the right to substitute a prize of equal value. The Company’s decision on all competition matters is final.

Gift cards, vouchers and loyalty

Eason Gift Card terms and conditions

Gift Cards can be redeemed online at easons.com or in any Eason retail store. Multiple Gift Cards may be redeemed in a single transaction.

The amount deducted from the Gift Card will correspond to the value of the products and any applicable delivery charges in that transaction, up to the available balance on the card.

Where the total value is less than the available balance, the remaining balance stays on the Gift Card until the expiry date.

Where the total value exceeds the available balance, the customer must pay the outstanding amount using another accepted payment method.

Gift Cards are non-refundable, non-transferable, and may not be exchanged for cash.

See also our Gift Card page.

One4All vouchers

One4All vouchers can be used for purchases on easons.com.

Loyalty Programme terms and conditions

Thank You Card members can access the full terms and conditions of the Eason Loyalty Programme via the relevant Loyalty Programme page.

Privacy, cookies and data use

Website privacy and data use

To provide a smooth, efficient and personalised experience, we collect some information relating to your use of the site. This helps us provide services and features most likely to meet your needs and customise your experience.

This cookie-related information applies to easons.com and all subdomains, including secure.easons.com where used for the shopping basket.

Cookies

Cookies are small text files stored on your computer when you visit certain web pages. At easons.com, we use cookies to keep track of your basket and to recognise you when you return to the site.

Cookies cannot harm your computer. We do not store personally identifiable information such as credit card details in the cookies we create, but we do use encrypted information gathered from them to improve your experience.

How to manage cookies

If you would like more information about cookies or how to control or delete them, please visit About Cookies.

For the full list of cookies used on our site, please see our Cookie Policy.

We use an opt-in consent model for non-essential cookies in line with GDPR and ePrivacy requirements. Non-essential cookies, such as analytics or advertising cookies, are set only with your explicit consent. You can manage your cookie preferences at any time through Cookie Settings.

Session cookies

We use session cookies to remember your login and the contents of your shopping basket. These are strictly necessary for the operation of the website. If they are disabled, some site functionality will not work.

Further information is available at All About Cookies .

Main cookie references currently listed

TD_UNIQUE_IMP
Contains records of viewed ads together with the time of ad view, used to identify unique ad views.
TD_POOL
Stores pool-based ad views to support ad rotation within ad pools.
TD_EH_
Stores recent track and closure information so clicks can be connected to closures.
TradeDoublerGUID
Holds an identifier to support server-side storage of user event history.
OPT_OUT
Allows a user to disable cookie-based tracking or targeting in the browser.
RET
Supports retargeting by storing targeting points visited by a user on the advertiser’s site.

Cookies set by third-party websites

We sometimes embed content from third-party websites such as YouTube. When you visit a page with embedded content, you may receive cookies from those sites. easons.com does not control the use of those cookies, and you should check the relevant third-party site for more information.

Social networking sharing tools

easons.com uses embedded share buttons to help users share content through social networks. These sites may set cookies when you are logged into their service. easons.com does not control those cookies.

These platforms may collect information about what you do across the internet, including on easons.com. In some cases, they may register your visit even if you do not click the button, provided you are logged in to their service.

Email tracking

Some emails we send, such as service emails with invoices attached, do not contain tracking features. Other emails, such as newsletters, may include tracking so that we can understand how much traffic those emails send to our site.

In some cases, emails track whether an individual recipient opened or clicked the email. We rarely use this information at a personal level, but we do use it to understand open and click rates and improve future emails.

If you do not want email activity tracked, you should opt out of promotional emails using the unsubscribe link in the footer of those emails.

Surveys and competitions

From time to time, we may request information via surveys, competitions or service sign-up forms such as newsletters. Participation is voluntary.

Information requested may include contact details and supplementary information about your professional interests, opinions and preferences.

We use contact information to notify winners. We do not publish winners’ details on the site. If a survey or competition has a sponsor, we may share entrant information with that sponsor, but only with the user’s consent.

Payment processing

We use Sagepay as our external payment provider for online transactions at easons.com. We require the billing address of the credit card used so that Sagepay can verify it against the cardholder’s details for security purposes.

We only store delivery details where you choose to save them in your Address Book. We do not store credit card details on our server.

Payment data is entered on a secure Sagepay server, and data passed between easons.com servers and Sagepay are encrypted using 128-bit SSL.

Our use of your information

We use personally identifiable information to improve our marketing and promotional efforts, statistically analyse site usage, improve content and product offerings, and customise site content, layout and services.

We use your email address to send newsletters or other communications that you have requested. Promotional emails include an unsubscribe option.

Advertisers and disclosure of your information

We may disclose aggregate personally identifiable information to advertisers and for other marketing and promotional purposes, but not in a form that personally identifies you.

We do not sell or rent personally identifiable information about you to any third party.

In certain circumstances, including legal or regulatory requirements or the investigation of fraud, intellectual property infringement, or other illegal activity, we may disclose information to law enforcement, government officials or other third parties where we believe this is necessary or appropriate.

Website use, content and security

Website use and security

You are entirely responsible for all activities carried out through your use of the site. You agree to notify us immediately of any unauthorised use or other breach of security.

Website and use

You agree to comply with all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website.

All information, designs, drawings and specifications provided on the website are the exclusive property of Ofwal Limited. Any copying, transmission or retransmission requires prior written approval.

Website advertising

We reserve the right at all times to place advertisements and promotions on the website. Advertisers and sponsors are solely responsible for complying with applicable laws, and we exclude all liability arising from them.

Accordance with specification

Given the number of products available for sale, it is not practical to publish detailed specifications for all products or keep those specifications fully up to date.

All descriptive matter, drawings, pictures, colours, specifications and advertising on the website are intended only to provide an approximate description of the products.

Safety

If manuals or safety instructions are supplied with products, you agree to read and follow them carefully at all times.

Information on the website is not intended to be comprehensive. If you are inexperienced in using the products or are unsure of your ability to do so safely, you should seek expert advice and assistance.

Proprietary rights to content

Users acknowledge that the easons.com site contains content protected by copyright, trademarks, trade secrets and other proprietary rights.

All content is or may be protected as a collective work under Irish copyright law, and Ofwal Limited owns the copyright in the selection, coordination, arrangement and enhancement of such content on the site.

Users may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or otherwise exploit such content in whole or in part, except as permitted for personal use or under applicable law.

Third-party content

easons.com is a distributor and not a publisher of content supplied by third parties and users. We do not exercise editorial control over that content and are not obliged to review it.

Opinions, advice, statements, offers or other information made available by third parties are those of their respective authors or distributors and not of easons.com, unless expressly stated otherwise.

It is your responsibility to evaluate the accuracy, completeness or usefulness of any third-party information or content made available through the site.

Age of users

Our products and services are marketed for and directed towards purchase by adults, or by minors with the consent and supervision of a parent or legal guardian.

Individuals under 18 are not permitted to use easons.com without such supervision. We do not knowingly collect or solicit personal information from children under 13 or knowingly allow them to register an account or post personal information on our websites.

If we learn that a child under 13 has provided personal information, we will remove it as soon as possible.