Currently Out Of Stock
Exin It service management foundation based on ISO/IEC20000. Workbook
Hardback
€32.63
Collect 97 Reward Points
- Currently Out Of Stock
- Book Synopsis
- IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market. The purpose of this book is to help in the preparation of EXIN ITSM Foundation based on ISO/IEC 20000 exam, providing an overview of IT Service Management from the perspective of ISO/IEC 20000. It addresses fundamental concepts, such as the quality, the frameworks, the services provided to the business and the processes that support, control and facilitate those services. The exam consists of 40 multiple-choice questions. At the end of each chapter of this book you will find examples of these exam questions, along with open questions focused on the understanding of concepts. The exam specifications are given at the beginning of each chapter, and the weight of each of the topics is shown as a percentage of the total.
- About The Author
- Van Haren Publishing (VHP) publishes about best practices and standards in the field of IT & IT Management, Enterprise Architecture, Business Management and Project Management. We publish worldwide using our widespread international network of distribution partners
- Product Details
-
- ISBN
- 9789401802536
- Format
- Hardback
- Publisher
- Van Haren Publishing, (02 January 2018)
- Number of Pages
- 152
- Weight
- 426 grams
- Language
- English
- Dimensions
- 229 x 152 x 13 mm
- Categories: