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Continual improvement in government
Paperback
€127.59
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- Book Synopsis
- Key to the success of quality implementation is the understandingteam members have of the process and the tools to be used. Continual Improvement in Government: Tools and Methods was designed to provide users with a complete description and practical examples of these tools and viable techniques that will benefit teams. This book examines the four most popular tools: flowcharting; cause and effect diagrams; Pareto charts; and histograms-and shows how to apply them in the public service sector. To improve processes requires effective decision-making and effective decision-making begins with accurate data. Koehler and Pankowski dispel the myths and fears of data collection and analysis. In a step-by-step approach, they lead you through the very heart of Quality Management...DATA. Continual Improvement in Government: Tools and Methods provides an understandable format that explains the importance of data, the differences in the quality of data, why it is collected, and how it is used.
- Product Details
-
- ISBN
- 9781574440171
- Format
- Paperback
- Publisher
- Routledge, (15 February 1996)
- Number of Pages
- 150
- Weight
- 408 grams
- Language
- English
- Dimensions
- 254 x 178 x 12 mm
- Categories: