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The mediator's handbook
Paperback
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- Book Synopsis
- Resolve workplace and community conflicts with proven mediation frameworks that achieve 85% success rates. Professional mediators reveal step-by-step processes used in thousands of successful mediations, from family disputes to corporate negotiations, with complete guidance for both new and experienced practitioners. Why Professional Mediation Skills Are Essential: Litigation costs average $50,000-200,000 per workplace dispute. Mediation resolves 85% of conflicts at under $5,000 while preserving relationships and preventing recurring issues. What You'll Master: Five-phase mediation process - systematic approach that works across all conflict types Advanced communication techniques - defuse emotion and focus on underlying interests Multi-party dispute strategies - manage complex organizational and family conflicts Cultural competency methods - navigate diverse community mediation successfully Professional development pathways - certification requirements and career advancement Real-World Applications: Used by Fortune 500 companies, family courts, and community organizations worldwide. Practitioners report 90%+ client satisfaction and 65% reduction in recurring conflicts. Master the skills that turn adversaries into allies. Essential for HR professionals, managers, community leaders, and anyone who deals with conflict.
- About The Author
- Dr. Jennifer E. Beer, PhD, combines mediation experience with her cultural anthropology background to lead courses and workshops in mediation, conflict resolution, and cross-cultural communication. She regularly teaches a negotiation course at Wharton (University of Pennsylvania). Author of the Mediator's Handbook and of Peacemaking in Your Neighborhood, she has mediated conflicts and facilitated meetings for communities and organizations for 30 years.
- Product Details
-
- ISBN
- 9780865717220
- Format
- Paperback
- Publisher
- New Society Publishers, (15 November 2012)
- Number of Pages
- 208
- Weight
- 567 grams
- Language
- English
- Dimensions
- 279 x 216 x 11 mm
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