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Internal communication in times of crisis
Paperback
€47.84
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- Book Synopsis
- How can senior leaders leverage internal communication to steer their organizations confidently through a crisis? SHORTLISTED: Business Book Awards 2026 - Specialist Business Internal Communication in Times of Crisis is a strategic, authoritative guide for executives and communication professionals responsible for reputation, resilience, and crisis recovery. Written by Alison Arnot, it provides practical tools for shaping and delivering informed, strategic internal communication that protects people and performance, and stabilizes and strengthens the organization when it matters most. Drawing on data-led frameworks, strategic models and expert interviews, this book equips you to lead with clarity under pressure and deliver measurable impact in challenging times. You'll learn how to: - Anticipate risks and design proactive crisis communication strategies - Align messaging with human needs, leadership objectives and enterprise priorities - Equip leaders and line managers to deliver consistent, informed communication - Use data to measure impact, strengthen trust and capture ROI - Build resilience through transparency and sustained employee engagement Featuring real-world examples and insights, this book shows how effective internal communication is critical to enhancing reputation, resilience and recovery in the most challenging times. Themes include: crisis communication, internal communication, crisis leadership, organizational resilience, strategic communication, employee engagement, internal crisis communication, data-led decision making
- About The Author
- Alison Arnot is an award-winning business owner, trainer and consultant with over 25 years' experience, specialising in PR, internal communication and crisis communication. Based in Glasgow, and working across the UK and beyond, for the past 12 years she has been a trainer in both internal communication and crisis communication for the Chartered Institute of Public Relations (CIPR) and for clients through her consultancy business Catalyst Communications. She has firsthand experience delivering internal and external crisis communication in a range of different situations, including the 2007 terror attack on Glasgow Airport where she was the first member of the communications team on the scene after the attack took place. Alison is a recognised industry speaker including for The Chartered Institute of Public Relations, Institute of Internal Communications, and CASE.
- Product Details
-
- ISBN
- 9781398620599
- Format
- Paperback
- Publisher
- KoganPage, (02 July 2025)
- Number of Pages
- 240
- Weight
- 362 grams
- Language
- English
- Dimensions
- 234 x 156 x 17 mm
- Categories: