Currently Out Of Stock
Digital drive, e-governance and Internet services in India
Hardback
€55.99
Collect 167 Reward Points
- Currently Out Of Stock
- Book Synopsis
- Digitization has partially or fully replaced many tasks that were previously done by human labourers. At the same time, computers have made some workers much more productive. Another consequence of digitization is that it has drastically reduced the costs of communication among people across different organizations and locations. Digital India (DI) Vision 2019 is an initiative of the Government of India to integrate Government Ministries and Departments with the people of India. It aims at ensuring the availability of government services to citizens electronically by reducing paperwork. The initiative also includes plans to connect rural areas with high-speed internet networks. DI has three core components. These include creation of digital infrastructure, delivering services digitally and digital literacy. Similarly, National e-Governance Plan (NeGP) of the Government of India aims to make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency and reliability of such services at affordable costs to realize the basic needs of the common man. Digital drive and e-governance are both based on internet services. Hence, the quality of internet services is of crucial importance. The present work incorporates a studyin the form of a comprehensive survey involving 52,000 respondentsto assess the quality of internet services (QoIS) in India. The survey undertaken by VOICE and completed in October 2017 focused on various dimensions of internet services, particularly the QoIS and its impact on users. Based on the findings of the survey, VOICE made a number of recommendations to Telecom Regulatory Authority of India (TRAI) and the Government of India. The work provides deep insights into the structure and regulation of internet services in India and hence is an invaluable source of information for various stakeholders in the field.
- About The Author
- Professor Sri Ram Khanna, formerly Dean of the Faculty and Head of the Department of Commerce, Delhi School of Economics (DSE), University of Delhi holds Masters Degree in Commerce, Degree in Law and Doctorate in International Business. Specializing in marketing and international business, he has published 7 books and over 100 research papers in academic journals of repute. He was a Visiting Professor at Texas A&M University, USA (1996). He has also served on the Board of Consumers International, London (2000-2007) and the Life Insurance Corporation of India (2001-2003). He is also the recipient of an award from Indian Merchants Chamber. Paramjeet Singh holds a Masters Degree in Economics and is a professional researcher and consultant and heads MARCOMRES Solutions Pvt. Ltd., a consultancy firm. He is also Director (Research) and a board member of Consumer Voice, New Delhi.
- Product Details
-
- ISBN
- 9788177084658
- Format
- Hardback
- Publisher
- New Century Publications, (01 September 2018)
- Number of Pages
- 224
- Weight
- 468 grams
- Language
- English
- Dimensions
- 230 x 145 x 22 mm
- Categories: