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BIFF for Lawyers and Law Offices
Paperback
€19.14
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- Book Synopsis
- "BIFF is simple, powerful, and impactful. This book should be mandatory reading for the entire legal industry. Once you start to use BIFF, it becomes an antidote for caustic interactions. You can't stop the poison, but BIFF gives you the antidote to counteract it safely. Read it, apply it, and start to use power of BIFF." -Attorney Steve Riley, Atticus shareholder and podcast host of Great Practice. Great Life. Use BIFF to Communicate with Your Ex's Blaming, Accusing and Taunting Texts and EmailsThis book provides a simple and proven method for lawyers and staff to use in ethically responding to hostile communications, correcting misinformation by others, and initiating productive correspondence. The BIFF Communication method can be used by all law office personnel (paralegals, administrative assistants, receptionists, and others), with 30 sample responses to common situations involving hostile or misinformed emails, text messages, and other forms of communication. BIFF stands for Brief, Informative, Friendly, and Firm. The BIFF Communication method can also be taught to clients to help them write friendly and concise responses in their legal cases, saving lawyers time and reducing the escalation of unnecessary conflicts in their cases. This book explains how to coach office staff, clients and their family members to use the BIFF Communication method, including ten easy key questions to ask when reviewing their correspondence. While this method is designed primarily for written communication, this approach can also be used in verbal conversations, to be efficient and respectful. The book is divided into five sections: Learning the BIFF methodCorrespondence with clientsCorrespondence with colleaguesCorrespondence with staff and between staffCoaching staff and clients in the BIFF method. Each sample scenario provides a hostile correspondence received by the lawyer and/or staff member; then gives a tempting response which is not quite a BIFF (analyzed using the BIFF Checker); then gives a communication that is a BIFF.
- About The Author
- BILL EDDY is a lawyer, therapist, mediator, and the co-founder and Chief Innovation Officer of the High Conflict Institute. He was the Senior Family Mediator at the National Conflict Resolution Center for fifteen years, a Certified Family Law Specialist lawyer representing clients in family court for fifteen years, and a therapist for twelve years. He serves on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law in California and is a Conjoint Associate Professor with the University of Newcastle Law School in Australia. He has been a speaker and trainer throughout the United States and around the world. He has written more than twenty books, including two award winners, is the co-host of the podcast It's All Your Fault and has a popular blog with Psychology Today with millions of views. Bill lives in San Diego, California with his wife.
- Product Details
-
- ISBN
- 9781950057399
- Format
- Paperback
- Publisher
- Unhooked Books, (15 February 2024)
- Number of Pages
- 207
- Weight
- 272 grams
- Language
- English
- Dimensions
- 216 x 140 x 25 mm
- Series:
- See all books in this series
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