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The ten principles behind great customer experiences

by Matt Watkinson | 06 December 2012
Category: Sales & Marketing
Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014     Create a great customer experience whoever you are.   Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.   This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are.   For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn't need to be complicated or cost a fortune.  
€28.00
84 Reward Points
In stock online
Delivery in 5 - 7 working days
Eligible for free delivery

Any purchases for more than €10 are eligible for free delivery anywhere in the UK or Ireland!

Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014     Create a great customer experience whoever you are.   Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.   This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are.   For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn't need to be complicated or cost a fortune.  
Quantity:
In stock online
Delivery in 5 - 7 working days
Eligible for free delivery
84 Reward Points

Any purchases for more than €10 are eligible for free delivery anywhere in the UK or Ireland!

€28.00
In stock online
Delivery in 5 - 7 working days
Eligible for free delivery
Quantity:
84 Reward Points

Any purchases for more than €10 are eligible for free delivery anywhere in the UK or Ireland!

Product Description

Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014     Create a great customer experience whoever you are.   Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.   This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are.   For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn't need to be complicated or cost a fortune.  

Product Details

The ten principles behind great customer experiences

ISBN9780273775089

Format

PublisherPearson Education (06 December. 2012)

No. of Pages240

Weight377

Language English (United States)

Dimensions 230 x 155 x 10