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Crowning the customer

by Feargal Quinn | 24 February 2006
PAPERBACK
Category: Sales & Marketing
How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. He explains: The 'Boomerang Principle' (bringing the customer back) How to get the feel of the market place How to listen effectively to the customer Customer panels Why you should increase the number of complaints How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students.
€14.99
44 Reward Points
Currently out of stock
Delivery in 5 - 7 working days
Eligible for free delivery

Any purchases for more than €10 are eligible for free delivery anywhere in the UK or Ireland!

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. He explains: The 'Boomerang Principle' (bringing the customer back) How to get the feel of the market place How to listen effectively to the customer Customer panels Why you should increase the number of complaints How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students.
Currently out of stock
Delivery in 5 - 7 working days
Eligible for free delivery
44 Reward Points

Any purchases for more than €10 are eligible for free delivery anywhere in the UK or Ireland!

€14.99
Currently out of stock
Delivery in 5 - 7 working days
Eligible for free delivery
44 Reward Points

Any purchases for more than €10 are eligible for free delivery anywhere in the UK or Ireland!

Product Description

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. He explains: The 'Boomerang Principle' (bringing the customer back) How to get the feel of the market place How to listen effectively to the customer Customer panels Why you should increase the number of complaints How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students.

Product Details

Crowning the customer

ISBN9780862789527

FormatPAPERBACK

PublisherTHE O'BRIEN PRESS (24 February. 2006)

No. of Pages160

Weight198

Language English (United States)

Dimensions 216 x 135 x 12