Return Policy

 

Returns

We accept returns up to 28 days after dispatch if the goods are still in marketable condition.

If you have received incorrect or faulty goods, please contact Easons customer service before returning your items.

If you would like to return unwanted goods, you can schedule a collection or drop your items off at your local post office here at https://www.anpost.com/Post-Parcels/Click-and-Post/Returns

DROP-OFF: You can download and print your Return Label and find your local Drop-Off location here at  https://www.anpost.com/Post-Parcels/Click-and-Post/Returns. Drop off will be charged at €4.95 (up to 20kg)
COLLECTION: To arrange a collection, complete your returns details here at  https://www.anpost.com/Post-Parcels/Click-and-Post/Returns. Collection will be charged at €6.00 (up to 20kg)

 

You can also contact us by filling in this form.

Post the goods back to us with all paperwork enclosed and we'll credit your account. Note: postage on returned goods will be borne by the customer unless we were at fault.

Alternatively, selected Eason stores are now offering free returns!

To Return Your Order for Free by visiting SELECTED Stores:
Simply take your returned books and a copy of your invoice or order confirmation email with you into your local store within 28 days of dispatch. The staff there will look after the returned items and our online team will arrange a refund onto the original payment method used for the order.

Please note, the books must be received in a saleable condition (no tears or writing, sealed packs must be unopened etc.) within 28 days of dispatch. A copy of the order confirmation email/invoice received with the order must be included so we can identify the return as yours when it is processed.

Please note, these stores are NOT participating in online returns:
Ballina, Carlow, Castlebar, Cavan, Clarehall, Enniscorthy, Gorey, Killarney, Limerick Parkway, Listowel, Mallow, Monaghan, Mullingar, Nenagh, Santry, Shannon, Thurles , Sligo, Wexford

Refunds

Refunds can only be applied to the original method of purchase. 

Restricted Returns

Certain goods, such as print-on-demand titles or special limited editions, are not eligible for return. This will be indicated to you before you place your order.

For information on delivery times and charges, please see our Deliveries page.