Terms & Conditions
Access and use of this Web site, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below. By using the site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information. A contract between Easons.com and the customer will exist once an order has been accepted, processed, dispatched and received.
This site is owned by Eason and Son Ltd. which is a private limited Company, registered in Ireland (number 1279), with its registered office at 80 Middle Abbey Street, Dublin 1, Ireland.
To the fullest extent permitted at law, Eason and Son Ltd. is providing this Web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this Web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Eason and Son Ltd. does not represent or warrant that the information accessible via this Web site is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Eason and Son Ltd. nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Our web site images, descriptions and colours are subject to change and are for illustration only.
Due to the nature of our business, stock availability cannot be guaranteed. If your goods are in stock the order will be shipped in order to reach you within 5 working days. Once you have placed an order with Easons.com an email will be sent to you confirming your order details. A second e-mail will be sent once your order has been dispatched. It is important that you give us a valid email address so you can receive these emails. Easons.com is not responsible for missed communication due to incorrect contact details being submitted.
Easons reserve the right to accept or reject any order at our absolute discretion. Whilst we try to ensure that prices are accurate, Easons reserve the right to correct the prices if we discover an error. In this event, you will be entitled to cancel your order or re-confirm it at the correct price. Cancellation of orders, given the nature of electronic commerce, is not possible online. If you would wish to cancel an order before it is dispatched please contact us on 01-8448815. If you are unhappy with your goods once they have arrived you are entitled to return them for a refund or replacement. Please check the order confirmation screen carefully before completing your order.
Price of Goods
The price listed on the Website (the “Price”) for Eason Bookstore products (the “Products”) will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the Price listed on the website without notice. These changes may be to take account of any increase in our supplier’s prices, a promotional price change, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is wrong.
The pricing on the website may vary between search results pages, product pages, partner websites and in store prices, however we make every effort to ensure the prices on our website are correct. The final price of a product is displayed in the basket before you confirm your purchase, either on Easons.com or on our partner websites.
We will endeavour to deliver the Products to you within 3 – 5 working days of your Account order within the island of Ireland, where this is practical. However, Products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the Product/s. In these circumstances, we will refund any money paid by you for those Products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those Products. At the time of delivery you may be required to validly sign-off on the delivery of the Products, after which time the Products become your sole responsibility. For information on our returns policy, please see our Returns page.
Occasionally, Eason will run discount codes in newsletters or through third parties. The following terms and conditions apply to all discount code offers, unless otherwise stated in the promotion:
Discounts codes are only valid on paperback/hardback books, purchased on easons.com.
Discounts do not apply to eBooks, eVouchers, eReaders, magazine subscriptions, stationery or any other products available on easons.com.
Discounts codes are not valid in any Eason retail/franchise outlet.
Discount codes are not valid on easonschoolbooks.com unless otherwise stated in the promotion.
Discount offers exclude postage.
Discount codes cannot be used in conjunction with any other offer, including 3 for 2 offers.
Only one discount code or online offer can be used per order.
We reserve the right to cancel any order, or withdraw/extend any promotions at our discretion.
Discount codes must be entered in the Promotional code box in the basket at the time of purchase. Discounts cannot be applied retrospectively.
All offers are time bound, expiry dates specified. All offers end at midnight unless specified otherwise.
Minimum spends may apply and will be stated in the promotion.
When specified offer products must be added to basket for discount to apply.
3 for 2 Promotions
Purchase three (or more) items from the 3 for 2 offers to take advantage of the discount. For every three items you purchase, the cheapest item will be free. The 3 for 2 offer will be calculated at the checkout.
Items from different 3 for 2 promotions cannot be mixed - for the purposes of calculating the free item; all three items must come from the same promotion.
2 for € Promotions
Purchase 2 items from the 2 for € offer to take advantage of the discount. The discount will be applied at the checkout. Every two items you purchase from the same promotion will be discounted to the relevant ‘2 for €’ price.
Items from different 2 for € promotions cannot be mixed for the purpose of applying the bundled price – the two items must come from the same promotion.
Percentage off and Special Price Promotions
Special prices and percentage off promotions are reflected on the item’s product page, and prices are as marked.
Returns and Cancellations for Orders with a Promotion or a Discount Code
Returns or cancellations may result in forfeiture of discounts applied at the time an order is placed and you may be responsible to pay any such adjustments.
We will happily exchange any product returned in accordance with our returns policy for an alternative of up to the same value provided it is within the same promotional offer. Payment will be charged for any price difference where any exchanged product is of a higher value. Where any exchanged product is of a lower value, no refund of the price difference will be provided.
Should any item be returned and not exchanged in accordance with our returns policy, a refund will only be applicable where the returned item was not given for free (for example – the cheapest book in a 3 for 2 offer). No refund will be provided for any free items.
If a refund is applicable for a returned item, and as a result the original order no longer qualifies for the promotion (eg. Because you have now only purchased two items from the same 3 for 2 offer; or because you have now only purchase 1 item from the 2 for €10 promotion), the refund you will receive will be the cost of the returned item after the adjustment of the complete order to account for the removal of the promotion.
Offers are subject to availability and may be changed or withdrawn without notice by Eason and Son Ltd. at any time.
eVoucher Terms & Conditions
eVouchers cannot be used to purchase eBooks on Easons.com, or from Kobo.
eVouchers can only be redeemed online at easons.com.
They cannot be used in-store or on easonschoolbooks.com.
Only one eVoucher may be used per transaction.
eVouchers will expire after one year from the purchase date.
One For All Vouchers
One4All vouchers are available for use in participating Eason retail stores only. Please check with your local Eason Store on whether these can currently be accepted. One For All vouchers cannot be redeemed online on Easons.com or on Easonschoolbooks.com.
Loyalty Programme Terms & Conditions
Thank You Card members can access the full terms and conditions of the Eason Loyalty Promgramme here
Website: Use & Security
You are entirely responsible for any and all activities in your use of the site. You agree to notify us immediately of any unauthorised use or any other breach of security.
Website: Privacy & Data Use
Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site.
How to Manage Cookies
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.aboutcookies.org for detailed guidance.
List of the Main Easons.com Cookies
The following tables describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete Easons.com cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” inChrome, “InPrivate” for Internet Explorer, "Private Browsing" inFirefox and Safari etc).
We use session cookies to remember your log-in and what you've put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken. More information on session cookies and what they are used for at www.allaboutcookies.org/cookies/session-cookies-used-for.html
The Unique Impression Cookie contains programs of viewed ads together with the time of the ad-view. This information is used to be able to identify unique ad-views.
Ad-pools have the feature of ad-rotation. To support this, pool-based ad-views are stored in a cookie.
The Event History Cookie contains information about the three latest tracks (clicks) and the ten latest closures per program. This information is used to be able to connect clicks with closures. TradeDoublerGUID
The GUID Cookie holds an identifier to support server side storage of the user event history
Allows a user to disable cookie based tracking or targeting for the browser that the user is using
Retargeting is a feature that makes it possible to target ads to users that have visited configured targeting points on the advertiser’s site. To support this feature the targeting points visited by a user are stored in this cookie.
Cookies set by Third Party Websites
We sometimes embed video content from websites such as YouTube. As a result, when you visit a page with content embedded from, for example,YouTube, you may be presented with cookies from these websites. Easons.com does not control the dissemination of these cookies. You should check the relevant third party website for more information about these.
Social Networking Sharing Tools
Easons.com carries embedded ‘share’ buttons to enable users to easily share content with their friends through a number of popular social networks. These sites may set a cookie when you are also logged in to their service. Easons.com does not control the dissemination of these cookies and you should check the relevant third party website for more information about these.
You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on Easons.com. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting Easons.com, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
Some emails that we send you have no tracking in at all e.g. service emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site – e.g. our monthly Thank You Card newsletter. Some emails we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. If you want to be sure that none of your email activity is tracked then you should opt out of Easons.com emails which you can do via the ‘Unsubscribe’ link in the footer of every promotional email we send.
Surveys and Competitions
From time to time our site may request information from users via surveys, competitions or for a particular service (e.g. newsletter). Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested will include contact information (as supplied to the site during registration) and supplementary information on your professional interests, opinions and preferences. We will use the contact information to notify winners. We will not publish winners'details on the site. If the survey or contest has a sponsor then we may share information given by entrants with the sponsor, but only with the user's consent.
We use Sagepay as our external payment provider for online transactions at Easons.com. We require the billing address of the credit card you use so that we can pass this to Sagepay, who check the address against the cardholder's details for security purposes. We only store delivery details when you opt-in to save these details to your Address Book. We don't store the credit card details on our server. Sagepay requires that you provide your credit card details to process the transaction. This is done on a secure Sagepay server and data passing between Easons.com servers and Sagepay are encrypted using 128bit SSL (Secure Sockets Layer).
Our Use of Your Information
We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our site's content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users' needs.
We use your email address to send you newsletters or other communications that you have requested from the Site. Out of respect for our users we offer an opt-out via the ‘Unsubscribe’ link in the footer of every promotional email we send.
We also share some customer information (email address and items ordered) with our Partner Feefo, who send out emails on our behalf asking for feedback on our products and services. There is an option to unsubscribe from these emails in the email content itself. Feefo are not allowed to use this information for any other purposes.
We do aggregate personally identifiable information and disclose such information in aggregate to advertisers and for other marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to personally identify you. There are some cases where we do pass on your personal details, however we only do this if you explicitly agree to this, typically by checking an opt-in checkbox where the default position will be that you do not agree to your details being passed on.
Disclosure of Your Information
We do not sell or rent any personally identifiable information about you to any third party.
By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorise us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, Intellectual Property Rights infringements, or other activity that is illegal or may expose us to legal liability.
Website & Use
You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the Website. All information, designs, drawings and other specifications provided on the Website are the exclusive property of Eason & Son Ltd. Any copying, transmission or re-transmission of the same requires the prior written approval of Eason & Son Ltd.
We reserve the right at all times to place advertisements and promotions on the Website. Advertisers and sponsors on the Website are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused there from.
When you purchase online, you have a statutory right to return a product (other than perishable produce or a special order) up to 7 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the Product to us and we will organise a refund (excluding delivery cost). Any breakages or damage must be reported within 24 hours of purchase/delivery.
Accordance with Specification
Many of the Products are of a technical nature and it is not practical to publish detailed specifications of all the Products and keep specifications completely up to date. All descriptive matter, drawings, pictures, colours, specifications and advertising on the Website are for the sole purpose of giving an approximate description of the Products.
If any manuals or safety instructions are provided with the Products, you agree to read and follow carefully all the terms contained there in at all times. Any information contained on the Website is not meant to be comprehensive and if you are inexperienced in using the Products or are unsure of your abilities, you should always seek expert advice and assistance.
Limitation of Liability
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above – mentioned damages that result from the use or inability to use the Products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200.
Proprietary Rights to Content
User acknowledges that the Easons.com Site contains Content, that is protected by copyrights, trademarks, trade secrets, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is or may be copyrighted as a collective work under Irish copyright laws, and Eason & Son Ltd. owns a copyright in the selection, coordination, arrangement, and enhancement of such Content on the Easons.com Site. User may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any such Content, in whole or in part. If no specific restrictions are displayed, Users may make copies of select portions of the Content, provided that the copies are made only for User's personal use and that User maintains any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under Irish copyright laws, User may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other property right. In addition to the foregoing, use of any software Content shall be governed by these terms and any software license agreement accompanying such software.
Easons.com is a distributor and not a publisher of Content supplied by third parties and Users. Easons.com has no editorial control over such Content. Easons.com is not obligated to review Content, including User Created Content, as that term is defined in Section XII below. Any opinions, advice, statements, services, offers, or other information that constitutes part of Content, including User Created Content, expressed or made available by third parties, including any other User, are those of the respective authors or distributors and not of Easons.com or any Easons.com Provider, unless expressly stated otherwise. Neither Easons.com nor any Easons.com Provider makes any representation, warranty or guarantee on the accuracy, completeness, or usefulness of any third party Content unless otherwise expressly stated. In many instances, the Content, including User Created Content, available through the Easons.com Site represents the opinions and judgements of the third party that provides such Content. Under no circumstance shall either Easons.com or any Easons.com Provider be liable for any loss, damage or harm caused by a User's reliance on information obtained through the Easons.com Site. It is the responsibility of User to evaluate the accuracy, completeness or usefulness of the information, opinion, advice, or Content, including User Created Content, available through the Easons.com Site.
Age of Users
Our products and services are marketed for and directed towards purchase by adults or with the consent of adults. Individuals under the age of 18 ("Minors") are not permitted to use Easons.com without the supervision of a parent or legal guardian. Furthermore, we do not knowingly collect or solicit personal information from children under the age of 13 or knowingly allow such persons to register for an online account or to post personal information on our websites. Should we learn that someone under the age of 13 has provided any personal information to or on any of the Eason & Son Ltd. websites, we will remove that information as soon as possible.
The Easons.com Site offers numerous opportunities for interactive activities, which enable Users to communicate with each other directly, or which enable Users to post information and other material that will be visible to other Users of those services ("Interactive Community"). This section, "Interactive Community", applies to the activities of persons who are using interactive services on the Site ("Interactive Community Users"). The scope of these services may change from time to time, with or without notice. You are using Interactive Community services if you view or participate in the Eason BookBind, post a review, create a list, create a profile, submit any User Created Content, as defined below, or otherwise participate in any interactive feature.
Easons.com reserves the right, in its sole discretion, to remove your profile and/or deny, restrict, suspend, or terminate your access to all or any part of the Interactive Community services for any reason.
If you become aware of misuse of the Interactive Community services, including any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, material that encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violates any applicable law, please contact us immediately by using our Contact Us page.
Notwithstanding the foregoing, Easons.com assumes no responsibility for ongoing monitoring of the Easons.com Site or for removal or editing of any User Created Content, even after receiving notice. Easons.com assumes no liability for any action or inaction with respect to conduct, communication, or User Created Content within the Interactive Community.
Modification of Terms
We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.