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ISO/IEC 20000: An Introduction

by Jan van Bon | 01 March 2008
PAPERBACK
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation.
€64.39
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CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation.
Quantity:
In stock online
Delivery in 5 - 7 working days
Eligible for free delivery
193 Reward Points

Any purchases for more than €10 are eligible for free delivery anywhere in the UK or Ireland!

€64.39
In stock online
Delivery in 5 - 7 working days
Eligible for free delivery
Quantity:
193 Reward Points

Any purchases for more than €10 are eligible for free delivery anywhere in the UK or Ireland!

Product Description

CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation.

Product Details

ISO/IEC 20000: An Introduction

ISBN9789087530815

FormatPAPERBACK

PublisherVAN HAREN PUBLISHING (01 March. 2008)

No. of Pages226

Weight1.15

Language English (United States)

Dimensions 9.3 x 6.7 x 15