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Conversation transformation

by Ben Benjamin | 16 April 2012
PAPERBACK
Category: Office Skills
Synopsis
One of the New York Post 's Top 10 Best Career Books of 2012 Repair communication breakdowns on the spot and drive positive results in every conversation Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: AWARENESS Learn to recognize an ineffective communication pattern the instant it occurs ACTION Use specific new strategies to turn the conversation in a better direction PRACTICE Engage in repeated, structured practice to turn those actions into new habits Praise for Conversation Transformation : "Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions." -SHEILA HEEN and DOUGLAS STONE, bestselling authors of Difficult Conversations "An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life." -SENATOR JOHN F. KERRY "Practical, inspiring, and powerful. You will never look at your conversations the same way again." -SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand
€20.99
62 Reward Points
In stock online
Delivery in 5-7 Days
Eligible for free delivery

Any purchases for more than €10 are eligible for free delivery anywhere in the UK or Ireland!

Synopsis
One of the New York Post 's Top 10 Best Career Books of 2012 Repair communication breakdowns on the spot and drive positive results in every conversation Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: AWARENESS Learn to recognize an ineffective communication pattern the instant it occurs ACTION Use specific new strategies to turn the conversation in a better direction PRACTICE Engage in repeated, structured practice to turn those actions into new habits Praise for Conversation Transformation : "Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions." -SHEILA HEEN and DOUGLAS STONE, bestselling authors of Difficult Conversations "An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life." -SENATOR JOHN F. KERRY "Practical, inspiring, and powerful. You will never look at your conversations the same way again." -SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand
Quantity
Quantity
€20.99
62 Reward Points
In stock online
Delivery in 5-7 Days
Eligible for free delivery

Any purchases for more than €10 are eligible for free delivery anywhere in the UK or Ireland!

Quantity
Quantity

Product Details

ISBN - 9780071769969
Format - PAPERBACK
Publisher - McGraw-Hill Education
Published - 16/04/2012
Categories - All, Books, Business Computers, Business, Reference, All, Books, Business Computers, Business, Office Skills
No. of Pages - 246
Weight - 348.4
Edition -
Series - - Not Available
Page Size - 23
Language - en-US
Readership Age - Not Available
Table of Contents - Not Available

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