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Be your customer's hero

by Adam Toporek | 16 May 2015
Category: Reference
On the front lines of customer service, every day presents new and unexpected challenges - and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them intoheroes in the eyes of the customers they serve. Quick chapters show readers how to: Achieve the mindset required for Hero-Class serviceUnderstand the customer's expectations - and exceed themDevelop powerful communication skillsAvoid the seven triggers guaranteed to set customers offHandle difficult and even irrational customers with easeBecome an indispensable part of any frontline team Armed with the tools and techniques in this book, readers will start each workday knowing they can conquer whatever problem comes their way.
€20.99
62 Reward Points
Currently out of stock
Delivery 5-7 Days
Eligible for free delivery

Any purchases for more than €10 are eligible for free delivery anywhere in the UK or Ireland!

On the front lines of customer service, every day presents new and unexpected challenges - and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them intoheroes in the eyes of the customers they serve. Quick chapters show readers how to: Achieve the mindset required for Hero-Class serviceUnderstand the customer's expectations - and exceed themDevelop powerful communication skillsAvoid the seven triggers guaranteed to set customers offHandle difficult and even irrational customers with easeBecome an indispensable part of any frontline team Armed with the tools and techniques in this book, readers will start each workday knowing they can conquer whatever problem comes their way.
Currently out of stock
Delivery 5-7 Days
Eligible for free delivery
62 Reward Points

Any purchases for more than €10 are eligible for free delivery anywhere in the UK or Ireland!

€20.99
Currently out of stock
Delivery 5-7 Days
Eligible for free delivery
62 Reward Points

Any purchases for more than €10 are eligible for free delivery anywhere in the UK or Ireland!

Product Description

On the front lines of customer service, every day presents new and unexpected challenges - and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them intoheroes in the eyes of the customers they serve. Quick chapters show readers how to: Achieve the mindset required for Hero-Class serviceUnderstand the customer's expectations - and exceed themDevelop powerful communication skillsAvoid the seven triggers guaranteed to set customers offHandle difficult and even irrational customers with easeBecome an indispensable part of any frontline team Armed with the tools and techniques in this book, readers will start each workday knowing they can conquer whatever problem comes their way.

Product Details

Be your customer's hero

ISBN9780814449059

Format

Publisher (16 May. 2015)

No. of Pages0

Weight392

Language English (United States)

Dimensions 90 x 59 x 6.2