Availability & Pricing

If you have a book on the website does that mean it is in stock in Eason stores?

"In stock at our warehouse" means that we can access the stock within 48 hours but it may not be currently available in your local Eason branch.

"Available to order" means that the book is listed by the publisher as in print but we will not know until we contact them whether they have stock to supply.

If you are unsure whether the title you require is in stock or not, please contact us and we will check. If the book you order is temporarily out of stock we will place a special order for you and will contact you by email as to how long delivery time will be. If you are unhappy with the length of time you may cancel at this point.

About our Prices and Bibliographic Information

Our prices and bibliographic data come from a specialist provider fed by the publishers. While every effort is made to ensure the accuracy of the information, there may sometimes be errors, for example, in publication dates or prices, often the result of a late publisher change which may not have been fed through to our data providers. We also endeavour to match any in-store offers on the site, although occasionally you may find small variations between in-store and online prices. If you would like to query the price, publication information or other aspect of a title in our database, please contact the Customer Services team.

Shopping

How do I start shopping?

When you have located the item you wish to purchase, simply click the 'Add to Basket' button. Click on 'Basket' in the top right-hand corner of the web page to review your items. You will be directed to our secure pages, where you will need to enter your email address and payment details etc, before we can process your order.

As you add or remove items the price will change, the TOTAL price includes the value of the items. The price of post and packaging depends on where you are and how many books you are ordering. Please select the post and packaging relevant to where you live.

If you are happy with the items and the price in your Basket, click the 'Checkout Now' button. If you would like to continue browsing Easons.com, click 'Continue shopping'.

Can you deliver books to anywhere in the world?

Yes we can. The postage and packaging charges will be different, so please choose the correct one for the area to which you wish the book to go. If you are unsure, just email Customer Support at support@easons.com or telephone us on 01-8448815 and we will tell you the correct amount of postage.

What is the reference number on my order?

This is your unique number relating to your order and should be used in any correspondence with the Eason Customer Service team as it means we can identify immediately which order you are wishing to discuss.

Can I change the delivery address of my order?

If you are using the standard order method you will be asked to confirm the delivery address for your order. If you are sending the order to someone else, then just fill in their details at the Billing and Delivery screen in the Checkout process. Tick the 'Gift wrap my order for an extra €2.50' check-box to reveal a Gift Message field, where you can enter any further information you would like to include about your order.

If you then change your mind or realise that you have forgotten to tell us that your order is to be delivered to someone other than you, please just email the Customer Services Team on support@easons.com or telephone us on 01-8448815. As long as your order has not been dispatched we will be able to make any changes you require. Please quote your order reference number in any discussions with Eason.

Can I cancel my order?

You may cancel your order at any time before it is despatched to you by emailing the Customer Services Team on support@easons.com or telephone us on 01-8448815. Please quote your order reference number in any discussions with Eason.

What happens if the order does not arrive?

In the event of dispatched items being delayed or lost in the post, please contact support@easons.com or 01-8448815.

What happens if the order arrives damaged?

Please notify us if you are unhappy with the condition of the goods. On receipt of the goods we will refund or re-supply as per your wishes. Email the Customer Services Team on support@easons.com or telephone 01-8448815.

Error Messages

As with all computer systems errors are possible. Most are temporary issues caused by local networks, PC or Internet Service providers. However if you are able to elimate these possibilities or the fault is occuring over a long period of time then please make a note of any on screen message and contact us with as much detail as possible.

If you are in the process of placing an order and an error occurs do not worry, if we are unable to resolve this or it is outside of Eason business hours we will place your order via other means at the online prices at the first opportunity. Your credit card information will continue to be kept securely.

If you have clicked Place Order Now on the Final Order Preview page when you have seen a message please see 'I am receiving an error/problem message. What does it mean?' below as there are special messages for credit card transactions.

Security

Are my details secure?

Yes! Rest assured that your personal information is safe - we take every measure to ensure all of your transactions at Easons.com are carried out in the most secure manner. We run a secure server software that encrypts all your personal information, preventing it from being accessed or read by any third party.

If you are still concerned about ordering online, see the section; Can I place my order with you by other means?

I am receiving an error/problem message. What does it mean?

You may receive this message:

'Dear Customer,

Unfortunately, your card has not been authorised for this order. The most likely cause is simply incomplete or incorrect details. Please click on the 'Check out' link above to return to your order and check the details against your card. After filling any empty fields and changing any incorrect data please try again. If you are certain that the information is correct but your order is still not going through, we suggest you contact your bank.

Maestro customers: please note that where Start Dates and Issue numbers exist on your card, these fields must be completed for your transaction to be authorised. We are unable to make these fields mandatory in our shopping basket as not all Maestro cards include this information.'

This means the bank was unable to authorise your transaction and you must either provide details of another credit card in order to complete the order or replace the problem information. Unfortunately retailers are proscribed from passing on exact information about why the card has been rejected to the customer.

If you use the Checkout option you will not have to re-input your order, but you will need to login to your account again. Then you will be taken to the Final Preview page. Please make any necessary changes.

If it has been more than an hour since you first tried to complete the order or you have changed computers, your basket may have been cleared but you can start your order again.

Alternatively, you may see this message: 'Sorry - this transaction has encountered a problem which prevented your order from being processed. Click on the "Checkout" link above to try again.'

This means that we were unable to complete the authorisation due to a technical problem. This problem is probably temporary and may have occurred at any point in the process. We recommend that you try again but please do contact us if you are still unable to complete your order after several tries or if the problem has not rectified itself within a few hours.

Can I place my order with you by other means?

You can place your order with us by phone on 01-8448815 or by email to support@easons.com but please do not fax or email your credit card details. When you use any of these methods, unless there is a technical problem preventing you from completing your order online, in-store pricing and dispatch rules will apply, which will not necessarily match online pricing, dispatch rules and special offers.

What is Authorisation?

This is called "Pre-Authorisation" or sometimes a "Pending Charge" by the banks. On Easons.com, when you place an order we contact the bank to authorise the card. This confirms that the card is valid and that there are funds available to eventually pay for your order. The bank reserves the order value from your available balance but does not charge your card and no monies are taken until your order is ready for despatch. Should the order not proceed for whatever reason, the bank will cease to reserve the funds, although the expiration period varies from bank to bank and Eason has no influence on this.

When the order is completed and your card is charged, the Pre-Authorisation code is quoted back to the bank and the order is therefore completed. Eason only charges your card when the goods are ready for despatch or collection.

Website Login

I have an Account Login, but it is not being accepted. Why?

The most comon reason for this is that the wrong password is being entered. To remind yourself of the current password use the Password Reminder on the same screen. Please note the Password Reminder provides you with words or statement that you input to remind you of the password. It is not the Password itself.

If the reminder does not identify the password for you there is also a password replacement option also on the same screen.

Neither of these options require you to input the current password - but our change password option does.

I have been sent a new password, but it is not being accepted. Why?

If you are certain that the password is being entered exactly then issue will be with the Username.

Email addresses used as usernames are CASE-SENSITIVE and the most common reason for why your address is not accepted, even though you have just received an email from us, is that the original username was typed in using a different case for all or perhaps some of the digits.

Therefore if it is not clear what your exact username is please email us at support@easons.com and our technical team will find how it was originally input. You will then have to decide whether to carry on using this version or create a new account.

I'm trying to create an account but my password isn't accepted. Why?

Passwords must be at least 8 characters long. They can contain letters, numbers or both (as well as hyphens, underscores and spaces). Upper and lower cases are considered identical.

If your password fits this criteria and is still not accepted please contact support@easons.com.

Gift Cards

Gift Cards

How do I buy a Gift Card?

Cards can be bought in any of our stores at any value and online in set denominations. To see the list of available denominations click here or type 'Eason Gift Cards' into the search box.

What is the minimum amount I can put on a Card?

The minimum amount required to activate or top up a card is €5.

How do I use my Card?

At present, cards can only be used to purchase within our stores. Simply make your selection and use your card at the till as you would any other form of payment. Online purchasing will come in the near future - please check our website or sign up to our newsletter for updates on these developments.

What can I buy with my card?

Eason Gift Cards can be used to purchase any items within our stores including books, CDs, DVDs, gifts, stationery, calendars and diaries.

Do I have to spend all the money on my Card in one transaction?

No. You keep any remaining balance on your Card to spend at another time.

Can I get change in cash if my purchase comes to less than is on my Card?

No. The remaining balance on the Card can be used for future transactions.

Can I use more than one Gift Card in a transaction?

No. You can split your purchase into several transactions and pay with a different card each time, if you wish.

What payment methods can I use to buy Gift Cards?

All Eason standard payment methods are available. In-store this also includes National Book Tokens.

Online only Credit and Debit Cards can currently be used.

Gift Cards can not be used as tender to buy other Gift Cards.

How do I check my balance?

To check your balance, ask in-store.

Can I top up my Card?

Cards can be topped up at any time at any of our stores. Cards cannot currently be topped up online.

Can I return purchases bought with my Gift Card for a refund or exchange?

Yes. You can return goods that fall within our normal refund policy. We will credit your card with any balance due.

Can I return my Gift Card for a refund?

No. Gift cards themselves are non-refundable. You can use the money on your Card to purchase goods in our stores.

What happens if I lose or damage my Card?

Eason cannot be held liable for lost, stolen or damaged cards. Please treat the card as cash. In the event of damage to your card please come into a Eason store.

Contact Us

How to contact the Customer Support Team

You can do so in a number of ways:

Email: support@easons.com
Telephone: 01-8448815

Or simply click the links for support@easons.com anywhere on this website.

We look forward to processing your order with the speed and efficiency you have come to expect from Eason. We would be delighted to hear your feedback - please do not hesitate to contact us if you have any suggestions.

We want to help you as best we can and have therefore collated a list of common questions and issues that you might encounter. If we have missed a question you need an answer to, please do not hesitate to email us with your enquiry.

FAQs

How do I pay?

To order online you will need a VISA, MasterCard or Maestro card. All payments should be made in Euro.

How will my book be delivered?

Your order will be dispatched from our central distribution warehouse.

Is it safe to pay online?

When you place an order online with the Eason, your personal details are completely safe. We use the industry standard secure server software, which protects your information as it is transmitted over the Internet. Your order is encrypted so that no one else can read it, and is not decoded until it reaches our secure server. When it reaches us, only authorised personnel will see it. We do not store your credit card details online, so other internet users cannot access your details.

What is the Card Verification Code?

The Card Verification Code system has been introduced by banks as a measure to combat credit card fraud. If you are using Visa or Mastercard, this will be a three digit code on the back of the card.

Will my private details stay private?

Yes. For your convenience, we will keep a record of all the information you give us so that we can make it easier for you to order in the future - and so that we can send you information about other Eason products that might be of interest or important to you. We do not sell or rent your personal details to anyone. We also don't store your details online so other internet users cannot access them.

What if I change my mind?

Please see our Returns Page for details on our returns policy.